HiveLink Privacy Policy

(South Africa POPIA)

Business Name: HiveLink

HiveLink respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website or subscribe to our services.

1. Information We Collect

When you use HiveLink, create a listing, subscribe, or contact us, we may collect the following information:

1.1 Personal Information

Full name and surname

Email address

Contact number

Business name

Business contact details

Business address or location

Business description and services

Social media links and website links

Any other information you voluntarily submit

1.2 Automatically Collected Information

We may automatically collect limited information such as:

IP address

Browser type

Device information

Pages visited and website activity



This is used for website improvement and security.

2. Purpose of Collecting Information

We collect and use your information to:

Create and display your business listing on HiveLink

Provide subscription-based advertising and directory services

Communicate with you regarding your account or subscription

Send service updates or important notices

Improve our website and services

Comply with legal obligations

Prevent fraud and ensure platform security

3. Business Listings and Public Information

By subscribing and creating a listing, you acknowledge and agree that the business information you submit (including business name, contact number, email address, business address, and description) may be displayed publicly on the HiveLink platform.

This information is displayed to allow users to contact and engage with your business.

4. Payments

HiveLink does not store or process your payment card details directly.

All payments are processed securely through PayFast, a third-party payment provider. HiveLink only receives payment confirmation details from PayFast, such as payment status and reference information.

Please refer to PayFast’s Privacy Policy for details on how they handle payment information.

5. Sharing of Personal Information

We will not sell, rent, or trade your personal information to third parties.

We may share information only when necessary:

With service providers that help us operate the website (hosting, IT support, payment processors)

When required by law or legal process

To protect our rights, users, or platform security

Any third parties we work with are expected to handle personal information responsibly and in compliance with POPIA.

6. Data Storage and Security

HiveLink takes reasonable steps to protect your personal information against:

Loss

Unauthorised access

Misuse

Disclosure

Alteration or destruction

However, no online system is 100% secure, and we cannot guarantee absolute security of data transmitted online.

7. Retention of Information

We will retain your personal information only for as long as necessary:

To provide services and maintain your listing

For legal, accounting, or regulatory purposes

For legitimate business needs

You may request that we remove your information, subject to legal requirements.

8. Your Rights Under POPIA

You have the right to:

Request access to the personal information we hold about you

Request correction or updating of your information

Request deletion of your information (where applicable)

Object to processing of your information

Withdraw consent (where consent is required)

Lodge a complaint with the Information Regulator

9. Cookies

HiveLink may use cookies to improve user experience and website functionality.

Cookies help us understand how visitors use our website. You can disable cookies in your browser settings, but this may affect some features.

10. Marketing Communication

HiveLink may contact you regarding subscription services, updates, or improvements.

You may opt out of marketing communication at any time by contacting us.

11. Third-Party Links

Our website may contain links to third-party websites (such as business websites or social media pages).

HiveLink is not responsible for the privacy practices of those third-party websites, and we encourage you to review their policies separately.

12. Changes to This Privacy Policy

HiveLink reserves the right to update or change this Privacy Policy at any time.

Any updates will be posted on our website, and continued use of the platform after changes means you accept the updated policy.

HiveLink Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the HiveLink website, services, and any related features or content.

By accessing or using HiveLink, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.

1. ABOUT HIVELINK

HiveLink is an online platform that allows businesses to list their services and allows users to discover, view, and interact with business listings, including ratings and reviews. HiveLink acts as an advertising and informational platform only.

HiveLink is not responsible for the quality, delivery, pricing, performance, or outcome of any services or products provided by listed businesses.Welcome to 

2. ELIGIBILITY

By using HiveLink, you confirm that:

• You are at least 18 years old or have legal permission to use the Platform.
• You have the authority to enter into these Terms.
• Any information you provide is accurate and up to date.

3. ACCOUNT REGISTRATION

Some features may require you to register for an account.

You agree that:

• You will provide accurate information.
• You are responsible for maintaining the confidentiality of your login details.
• You are responsible for all activities under your account.

HiveLink may suspend or terminate accounts that violate these Terms.

4. BUSINESS LISTINGS

Businesses may create and manage listings on HiveLink. By creating a listing, you confirm that:

• You are authorized to represent the business.
• The business information is accurate, lawful, and not misleading.
• You will update your listing if information changes.

HiveLink may approve, reject, remove, or edit listings at its discretion.

5. PAYMENTS AND SUBSCRIPTIONS

HiveLink offers subscription-based advertising services that allow businesses to list and promote their services on the HiveLink online directory. By subscribing, users gain access to advertising space and listing features for the duration of their active subscription. All subscription payments are processed securely via PayFast. 

5.1 Payment Processor

All payments are processed through a third-party payment gateway, including but 

not limited to PayFast.

HiveLink does not store or process your payment card information. Payment data is handled by PayFast in accordance with their policies and security standards.

You agree that:

You are subject to PayFast’s terms and conditions when making payments.

HiveLink is not responsible for PayFast’s errors, downtime, delays, or security incidents.

5.2 Billing

By purchasing a paid service, you authorize HiveLink (via PayFast) to charge the applicable fees.

5.3 Refund Policy

Unless otherwise required by law, HiveLink does not provide refunds for:

advertising services already delivered,

subscription periods already started,

promotional or discounted packages.

HiveLink may offer refunds at its sole discretion.

6. NO GUARANTEE OF RESULTS

HiveLink provides advertising and listing services only. HiveLink does not guarantee:

increased sales,

increased leads,

increased customers,

increased business exposure,

any specific ranking, rating, or performance outcome.

All marketing and advertising outcomes depend on many factors outside HiveLink’s control.

7. REVIEWS, RATINGS AND USER CONTENT

Users may leave reviews, ratings, and comments on business listings.

By submitting content, you agree that:

your content is truthful and based on genuine experience,

your content does not include hate speech, threats, harassment, defamation, or illegal material,

you will not post false reviews or manipulate ratings.

HiveLink does not guarantee that reviews are accurate or fair.

HiveLink may remove or moderate reviews at its discretion, without notice.

8. PROHIBITED USE

You may not use HiveLink to:

upload false, misleading, or defamatory content,

impersonate another person or business,

post spam, scams, or fraudulent listings,

hack, scrape, or disrupt the Platform,

violate any law or third-party rights,

attempt to bypass security or access restricted areas,

manipulate reviews or ratings.

Any misuse may result in account termination and legal action.

9. INTELLECTUAL PROPERTY

All content on HiveLink, including the website design, branding, logos, text, software, and graphics, is owned by HiveLink or licensed to HiveLink.

You may not copy, reproduce, distribute, or exploit any part of the Platform without written permission.

10. BUSINESS CONTENT OWNERSHIP AND LICENSE

Businesses retain ownership of their listing content (such as logos, images, and descriptions).

However, by submitting content to HiveLink, you grant HiveLink a worldwide, royalty-free, non-exclusive license to display, publish, modify formatting, and promote that content for marketing and operational purposes.

11. THIRD-PARTY SERVICES AND LINKS

HiveLink may contain links to third-party websites or services.

HiveLink is not responsible for:

third-party content,

third-party services,

third-party privacy practices,

any damage or loss caused by third-party platforms.

Use third-party services at your own risk.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, HiveLink shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to:

loss of profits,

loss of data,

loss of business opportunities,

reputational damage,

disputes between users and businesses,

inaccurate listings,

misleading reviews,

service delays or downtime.

HiveLink is an advertising platform only and does not guarantee any service delivery or business performance.

13. INDEMNITY

You agree to indemnify and hold harmless HiveLink, its owners, employees, and affiliates against any claims, damages, losses, liabilities, legal fees, or expenses arising from:

your use of the Platform,

your content submissions,

your business listing,

your violation of these Terms,

disputes between you and other users/businesses.

14. PLATFORM AVAILABILITY

HiveLink may experience downtime, maintenance, or technical issues. We do not guarantee uninterrupted access.

HiveLink reserves the right to modify, suspend, or discontinue any part of the Platform at any time without notice.

15. TERMINATION

HiveLink may terminate or suspend your access at any time if you:

violate these Terms,

abuse the Platform,

engage in illegal activity,

attempt to harm HiveLink’s reputation or operations.

You may also terminate your account at any time by contacting us.

Termination does not remove your obligation to pay outstanding fees.

16. DISPUTES BETWEEN USERS AND BUSINESSES

HiveLink is not a party to any agreement between a user and a business listed on HiveLink.

Any disputes, refunds, complaints, or service issues must be resolved directly between the user and the business.

HiveLink is not responsible for mediation, arbitration, or enforcement of agreements.

17. PRIVACY AND DATA PROTECTION

HiveLink respects user privacy and handles personal information in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).

Please refer to our Privacy Policy for full details on how we collect and use information.

18. CHANGES TO TERMS

HiveLink may update these Terms at any time.

Updates will be posted on the Platform with a revised “Last Updated” date. Continued use of HiveLink after updates means you accept the updated Terms.

19. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any legal disputes must be handled in South African courts unless otherwise required by law.

20. CONTACT INFORMATION

If you have questions about these Terms, contact us at:

HiveLink Support

Email: Hivelink.team@gmail.com

Contact : 0836134309

DISCLAIMER

HiveLink is a business directory and advertising platform. HiveLink does not guarantee the accuracy of listings, ratings, reviews, or business performance. HiveLink does not provide professional advice or guarantee service quality. Users are responsible for verifying business credentials and suitability before purchasing services or products.

Reviews & Ratings Policy

HiveLink reviews must be honest, respectful, and based on real customer experiences. Fake reviews, harassment, hate speech, or defamatory content may be removed. HiveLink reserves the right to moderate reviews.

Acceptance of Terms

By subscribing to HiveLink, you agree to our Terms and Privacy Policy and give us permission to use the business information you provide for your listing on our platform.